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From: ganetauk
Date: Tue Feb 19, 2002 6:23pm
Subject: t voice matching

Matching voice:

Sometimes you will find
physiological matching inappropriate or impossible, such as on
the telephone when you cannot see the other person.
But the pitch and tone of your voice also represent a
major part of any communication. And, according to
research, this may have more impact than the actual words
we say. The more aspects of a person you can match,
the more effectively you can create rapport. So aim
to understand and match every area. The qualities
you can listen for in voice patterns include:


Volume - do they speak quietly or loudly?
Tempo - how
fast or slowly do they speak?
Rhythm - can you
detect a flowing melody in their sentences or do they
pronounce their words in a more separate, staccato
way?
Pitch - high or low?
Timbre - what qualities do you
hear in their voice? Clear or husky, for
instance
Tone - what emotions do they convey in their tone of
voice?
Phrases - do they use characteristic sayings or regional
colloquialisms?
Once again, begin by matching one
characteristic, then add others as you become more competent.
Above all, stay with the flow of the conversation.
Rapport has some of the char-acteristics of dance. Make
any changes slowly and naturally as far as you can,
and remember not to stray too much from your personal
comfort zone.

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